Pacific Medical Centers Business Office Specialist - Federal Way Business Office in Federal Way, Washington
Find what you’re looking for in your career, at PacMed as a Business Office Specialist (1.0 FTE, Day Shift) to work at the Federal Way Business Office in Federal Way, WA.
This position provides customer service-focused care by greeting and assisting our patients and is responsible for patient registration, collection of payments and co-pays, obtaining and scanning documents from patients and referring providers, providing patient directions, and providing a welcoming atmosphere to the patients of Pacific Medical Centers. Provide effective and efficient front office services to patients; coordinate internal and external clinic phone communications among staff, patients, and providers; accurately collect records and ensure distribution to appropriate staff via computer and/or manual systems; administer co-pay collection from patients; perform clerical, scheduling, and records activities in support of patients and staff.
In this position you will:
Greet and check-in patients and visitors in a friendly, courteous manner in person and on the phone; direct flow of patients and calls.
Collect and verify accurate and complete demographic information from patient or family member. Accurately enter all data into the information system and update established patient files as necessary. Ensures current HIPAA acknowledgment and Consent to Treat have been obtained and scanned. Verifies insurance eligibility
Ensure proper referrals and authorizations are in place at time of check in.
Perform screening function with patients to determine appropriate staff/departments to best meet patient needs and refer appropriately.
Oversee the processing of all clerical records and information for clinic patients including cashiering, encounter forms, patient charts, etc.
Provide information to patients regarding financial policies, registration requirements, etc.
Collect co-payments and balances due from patients. Reconcile collection batch daily.
Ensure that patient needs are met while in the clinic to include transportation as necessary, interpreters, scheduling of appointments, and the like.
Schedule and coordinate appointments; work acute and emergency patients into practitioner’s schedules.
Receives, sorts, and distributes mail. Manages outgoing mail.
Required qualifications for this position include:
High School Diploma or GED
Completion of PMC’s the Medical Terminology Test for BOS/PSR/PAR Staff with a passing score within 90 days of hire
One (1) year of customer service experience
Pacific Medical Center:
Pacific Medical Center is an expanding network of outpatient clinics providing primary and specialty care to the greater Seattle area and employing more than 150 providers representing most medical specialties. Pacific Medical Centers is affiliated with Providence Health & Services, which operates 28 exceptional not-for-profit hospitals and more than 350 clinics across the West. With hundreds of physician and advanced practice provider opportunities in virtually all specialties at any given time, Pacific Medical Centers and Providence offer diverse locations, lifestyles and practice models. Find what you are looking for in your next practice opportunity with Pacific Medical Centers! Learn more at www.pacmed.org/providerjobs .
We offer a full comprehensive range of benefits — see our website for details —
Our mission is to provide respectful, high-quality, patient-focused healthcare to each person and to the communities we serve.
Quality and respect. These are the words Pacific Medical Centers (PacMed) employees live and work by. PacMed is a private, not-for-profit, primary and integrated multispecialty health care network with 10 outpatient clinics across the Puget Sound region and more than 175 primary and specialty care providers. Affiliated with the Providence Health & Services system, PacMed provides patient-focused health care — and even same-day appointments — to patients in King, Snohomish and Pierce counties. We provide immediate access to cutting-edge technology, first-class facilities and board-certified specialists, many of whom have been listed as among “Seattle’s Best Doctors.”
Pacific Medical Centers, PacMed, and their Affiliates' (collectively “PacMed”) comply with applicable Federal civil rights laws and do not discriminate on the basis of race, color, national origin, age, disability, or sex. PacMed does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.
Job Category: Patient Services
Location: Washington-Federal Way
Req ID: 290567