Job Information

Pacific Medical Centers Program Manager - USFHP in Renton, Washington


We are looking for a program manager to oversee our Utilization Review Accreditation Commission (URAC) Program and other program initiatives such as Clinical Quality - HEDIS and Defense Health Agency (DHA) deliverables. The high standards set by URAC keep pace with the rapid changes in the healthcare system and provide a mark of distinction for healthcare organizations to demonstrate their commitment to quality and accountability. URAC works to ensure that the future of healthcare controls costs, raises quality, and improves overall health outcomes. URAC accreditation is as an evaluative, rigorous, transparent, and comprehensive process in which a healthcare organization undergoes an examination of its systems, processes, and performance by an impartial external organization to ensure that it is conducting business in a manner that meets predetermined criteria and is consistent with national standards.

This position should report to the Director of Operations.

The Program Manager Patient Experience is responsible for assessing current member experience, identifying opportunities and implementing processes to improve the member experience across the care continuum. The position will facilitate and advance innovations in member experience that include both local and system-wide. Promotes a transparent culture that seeks member feedback at all points of care. Engages caregivers and providers at all levels to influence change that achieves the PacMed goal of "simply the right care." The Program Manager Patient Experience is responsible ensuring superior customer service is delivered to USFHP member and their families. Ensure compliance and service targets are met, and any major issues and service failures impeding are identified, resolved and/or escalated.

Providence caregivers are not simply valued – they’re invaluable. Join our team at Pacmed Clinics DBA Pacific Medical Centers and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

Required qualifications:

  • 5 years Health care operations experience.

  • 5 years Customer service management experience.

Preferred qualifications:

  • Bachelor's Degree.

  • 5 years Experience in consumer marketing (customer services, healthcare, direct-to-consumer) where customer lifetime value and net promoter methodologies are utilized.

  • 2 years Experience in the healthcare industry.

Why Join Providence?

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our mission to advocate, educate and provide extraordinary care.

About Providence

At Providence, our strength lies in Our Promise of “Know me, care for me, ease my way.” Working at our family of organizations means that regardless of your role, we’ll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.

The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.

Check out our benefits page for more information about our Benefits and Rewards.

About the Team

Pacific Medical Centers (PacMed) is a private, not-for-profit, primary and integrated multi-specialty health care network with outpatient clinics and primary and specialty care providers in King, Snohomish and Pierce counties. We combine decades of patient-centered care with cutting-edge technology, first-class facilities and board-certified providers.

Our strong team environment and respect for our people—at all levels and from all backgrounds—allow us to provide authentic care that achieves the highest-quality patient outcomes, backed by the strong network of resources and support through our affiliation with the Providence family, including local partners like Swedish Health Services.

Providence is proud to be an Equal Opportunity Employer. We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law. We believe diversity makes us stronger, so we are dedicated to shaping an inclusive workforce, learning from each other, and creating equal opportunities for advancement.

Requsition ID: 281990
Company: Pacific Medical Jobs
Job Category: Project Management
Job Function: Project/Product Management
Job Schedule: Full time
Job Shift: Day
Career Track: Business Professional
Department: 3060 WA USFHP
Address: WA Renton 620 Naches Ave SW
Work Location: Blackriver Corporate Park-Renton
Pay Range: $43.48 - $68.83
The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.
Check out our benefits page for more information about our Benefits and Rewards.