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Pacific Medical Centers Business Office Specialist - Madison Clinic in Seattle, Washington


Find what you’re looking for in your career, at PacMed as a Business Office Specialist (0.7 FTE, Day Shift) to work at our Madison Clinic located in Seattle, WA.

We are seeking a Business Office Specialist to enter incoming and outgoing referrals, collects and posts cash, performs, central banker processes, provides routine financial counseling to patients, researches routine referral and billing issues, and may complete coding for referrals.

In this position you will:

  • Referral Entry/Patient Accounts Research:

  • Enters referrals into system and advises patients on routine insurance and referral issues.

  • Advises staff and providers on routine billing, insurance and registration issues.

  • Advises patients on insurance and referral issues.

  • Prepares insurance forms and responds to insurance requests.

  • Codes write-in diagnoses and procedures.

  • Cash Management:

  • Collects and posts co-payment and other payments.

  • Central Banker:

  • Verifies cash reconciliation, following cash management policy.

  • Prepares receipts for bank deposits.

  • Telephone:

  • Answers, records, and routes incoming telephone calls.

  • Receives, responds to and correctly process medically oriented calls requiring judgment, discretion and tact according to practice and departmental guidelines.

  • Registration/Check-In/Check-Out:

  • Registers new patients, completing demographic and financial fields in the IDX registration system, assigns financial codes, and obtains proof of insurance. Verifies benefits and eligibility. Copies insurance cards and updates registration at each visit.

  • Performs check-in process; verifies appointment, completes and corrects demographic and financial data in IDX; confirms referral is done prior to visit, collects and posts co-payments or other cash payments due at time of service; performs routine troubleshooting for missing referral information.

  • Performs check-out process, ensuring patients have appointments scheduled at check-out, and referral entry is started. Communicates patient appointments, directions and any preparation for referred visits or tests. May process referrals as needed.

  • Notes financial and registration flags and initiate appropriate steps.


Required qualifications for this position include:

  • High School Diploma or GED

  • Completion of PMC’s the Medical Terminology Test for BOS/PSR/PAR Staff with a passing score within 90 days of hire

  • One (1) year of customer service experience

Preferred qualifications for this position include:

  • Patient third party billing and referrals experience on an automated patient accounts system.

  • Bilingual

  • Health care experience in ambulatory practice.

  • Experience in liaison role for providers and staff.

Pacific Medical Center:

Pacific Medical Center is an expanding network of outpatient clinics providing primary and specialty care to the greater Seattle area and employing more than 150 providers representing most medical specialties. Pacific Medical Centers is affiliated with Providence Health & Services, which operates 28 exceptional not-for-profit hospitals and more than 350 clinics across the West. With hundreds of physician and advanced practice provider opportunities in virtually all specialties at any given time, Pacific Medical Centers and Providence offer diverse locations, lifestyles and practice models. Find what you are looking for in your next practice opportunity with Pacific Medical Centers! Learn more at .

We offer a full comprehensive range of benefits — see our website for details —

Our Mission

Our mission is to provide respectful, high-quality, patient-focused healthcare to each person and to the communities we serve.

About Us

Quality and respect. These are the words Pacific Medical Centers (PacMed) employees live and work by. PacMed is a private, not-for-profit, primary and integrated multispecialty health care network with 10 outpatient clinics across the Puget Sound region and more than 175 primary and specialty care providers. Affiliated with the Providence Health & Services system, PacMed provides patient-focused health care — and even same-day appointments — to patients in King, Snohomish and Pierce counties. We provide immediate access to cutting-edge technology, first-class facilities and board-certified specialists, many of whom have been listed as among “Seattle’s Best Doctors.”

Pacific Medical Centers, PacMed, and their Affiliates' (collectively “PacMed”) comply with applicable Federal civil rights laws and do not discriminate on the basis of race, color, national origin, age, disability, or sex. PacMed does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.

Schedule: Part-time

Shift: Day

Job Category: Patient Services

Location: Washington-Seattle

Req ID: 277758