Pacific Medical Center Jobs

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Pacific Medical Centers Member Services Representive - Uniformed Services Family Health Plan in Seattle, Washington


Find what you’re looking for in your career, at PacMed as a US Family Health Plan (USFHP) Member Services Representative (1.0 FTE, Day Shift) to the Uniformed Services Family Health Plan in Seattle, WA.

Provide customer service to all members of US Family Health Plan at Pacific Medical Clinics. Uses automatic call distribution system (ACD) to interact wiht members and providers who call for assistance

In this position you will:

  • Research plan benefits and inform members of coverage details

  • Maintains working knowledge of the Plan (structure, benefits, and exclusions).

  • Assist with member orientation, as appropriate.

  • Assist, if requested in the design and content of written materials for publication.

  • Assist with maintenance of correct information on computer systems.


Required qualifications for this position include:

  • High School diploma, GED or equivalent required.

  • 2 years experience in healthcare field customer service position.

Preferred qualifications for this position include:

  • Post-secondary education

  • 2 years experience in healthcare field customer service position in an HMO setting.

  • Medical claims processing experience.

About Pacific Medical Center:

Pacific Medical Center is an expanding network of outpatient clinics providing primary and specialty care to the greater Seattle area and employing more than 150 providers representing most medical specialties. Pacific Medical Centers is affiliated with Providence Health & Services, which operates 28 exceptional not-for-profit hospitals and more than 350 clinics across the West. With hundreds of physician and advanced practice provider opportunities in virtually all specialties at any given time, Pacific Medical Centers and Providence offer diverse locations, lifestyles and practice models. Find what you are looking for in your next practice opportunity with Pacific Medical Centers! Learn more at

We offer a full comprehensive range of benefits — see our website for details —

Our Mission

Our mission is to provide respectful, high-quality, patient-focused healthcare to each person and to the communities we serve.

About Us

Quality and respect. These are the words Pacific Medical Centers (PacMed) employees live and work by. PacMed is a private, not-for-profit, primary and integrated multispecialty health care network with 10 outpatient clinics across the Puget Sound region and more than 175 primary and specialty care providers. Affiliated with the Providence Health & Services system, PacMed provides patient-focused health care — and even same-day appointments — to patients in King, Snohomish and Pierce counties. We provide immediate access to cutting-edge technology, first-class facilities and board-certified specialists, many of whom have been listed as among “Seattle’s Best Doctors.”

Pacific Medical Centers, PacMed, and their Affiliates' (collectively “PacMed”) comply with applicable Federal civil rights laws and do not discriminate on the basis of race, color, national origin, age, disability, or sex. PacMed does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.

Schedule: Full-time

Shift: Day

Job Category: Customer Service

Location: Washington-Seattle

Req ID: 259043