Pacific Medical Centers Patient Access Manager- Patient Access in Seattle, Washington


Find what you're looking for in your career, at PacMed as a Patient Access Manager in Seattle, WA.

This is a full time, fully benefited management opportunity with PacMed at our Corporate Headquarters in Seattle WA.

We are seeking a Patient Access Manager to be responsible for the daily operations of the Patient Access Center, Pre-Registration, interpreter services, special coordination of care, and Master Schedulers’ functions. The Patient Access Manager will serve as a liaison between these departments and the Primary and Specialty Care Clinics as well as integrate those departments’ services with the Clinics' primary functions. Additionally, the role of the Patient Access Manager will develop and implement policies and procedures that guide or support service, assess and improve department performance, and ensures orientation and continuing education of departmental staff.

In this position you will:

  • Supervise proper answering of calls, scheduling of appointments, patient registration, benefit verification, authorizations and communications

  • Ensure proper staffing levels are maintained

  • Demonstrate “service excellence” and a commitment to team working day to day activities

  • Ensures Quality Assurance on registration for all areas involved.

  • Work collaboratively with Operations Team to ensure Customer Service and Communication processes support the clinic practice teams.

  • Responsible for establishing and ensuring a high level of excellent customer service

  • Ensure appropriate staffing coverage in the Service Center at all times

  • Educate staff on process changes including, appointment scheduling software, scheduling guidelines, benefit verification software, and authorization procedures and master scheduling.

  • Hire, train, and develop staff to achieve department quality and productivity goals.


Required qualifications for this position include:

  • Bachelor’s degree in Health Care Administration or Business Administration/Management

  • Minimum of three (3) years of Medical, Call Center, Customer Access or Billing Management experience.

  • Minimum of three (3) years of progressive leadership experience in a Multi-discipline Specialty Clinic, or comparable position.

  • Good understanding of revenue cycle including registration, insurance regulations, and financial counseling

  • Working understanding of Managed Care Plan principles, indemnity insurers, and government insured

  • Strong customer service skills and complaint resolution experience.

Preferred Qualifications for this position include:

  • Experience with EPIC

Pacific Medical Center:

Pacific Medical Center is an expanding network of outpatient clinics providing primary and specialty care to the greater Seattle area and employing more than 150 providers representing most medical specialties. Pacific Medical Centers is affiliated with Providence Health & Services, which operates 28 exceptional not-for-profit hospitals and more than 350 clinics across the West. With hundreds of physician and advanced practice provider opportunities in virtually all specialties at any given time, Pacific Medical Centers and Providence offer diverse locations, lifestyles and practice models. Find what you are looking for in your next practice opportunity with Pacific Medical Centers! Learn more at

We offer a full comprehensive range of benefits — see our website for details —

Our Mission

Our mission is to provide respectful, high-quality, patient-focused healthcare to each person and to the communities we serve.

About Us

Quality and respect. These are the words Pacific Medical Centers (PacMed) employees live and work by. PacMed is a private, not-for-profit, primary and integrated multispecialty health care network with 11 outpatient clinics across the Puget Sound region and more than 150 primary and specialty care providers. Affiliated with the Providence Health & Services system, PacMed provides patient-focused health care — and even same-day appointments — to nearly 100,000 patients in King, Snohomish and Pierce counties. We provide immediate access to cutting-edge technology, first-class facilities and board-certified specialists, many of whom have been listed as among “Seattle’s Best Doctors.”

Pacific Medical Centers, PacMed, and their Affiliates' (collectively “PacMed”) comply with applicable Federal civil rights laws and do not discriminate on the basis of race, color, national origin, age, disability, or sex. PacMed does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.

Schedule: Full-time

Shift: Day

Job Category: Supervisory / Management

Location: Washington-Seattle

Req ID: 178826