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Pacific Medical Centers Patient Access & Navigation Associate ($1,500 Hiring Bonus) *REMOTE* in Seattle, Washington


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Applicants that meet qualifications will receive a text or email with additional questions from our MODERN HIRE screening and interview system.

$1,500 Hiring Bonus for eligible external candidates who meet all conditions for payment - this is in addition to the fantastic benefits and compensation package offered by Providence that begin on your first day of employment.

Find what you’re looking for in your career at PacMed as a Patient Access & Navigation Associate (1.0 FTE, Day Shift) to work in Patient Access at Seattle, Washington.

The Patient Access and Navigation Associate will facilitate incoming and outgoing communications for Pacific Medical Centers and clients of the Pacific Medical Centers; provides efficient, accurate and effective customer-focused communication services. Performs full patient registration at the time of the call. Schedules routine and complex primary care and specialty appointments. Answers routine insurance questions. Obtains and verifies insurance. Obtains current insurance information for all patients. Works collaboratively with the back office teams through the messaging system and via phone call to ensure patient needs are relayed in a timely manner. Ensures communication provides an exceptional patient experience. May require travel to other Pacific Medical Center locations.

In this position, you will:

  • Operate communications and call center equipment.

  • Receive, respond to and correctly process medically oriented calls according to practice and departmental guidelines, using judgment, discretion and tact.

  • Receive and route other calls according to practice and departmental guidelines, using judgment, discretion and tact, including determining the appropriate call recipient using guidelines and/or performing research as need.

  • Facilitate connection for non-English speaking callers with Interpretive Services.

  • Responsible for accurate and timely message documentation and delivery, which may require complex problem resolution. Also give feedback to the patient about approximately when to expect a return call, and who to call if they do not receive it.

  • Provide accurate just-in-time communication to all departmental staff as clinic and client service requirements indicate.

  • Perform registration on new patients. Guide patients on providing insurance information via telephone and enters insurance and other information accurately into Pacific Medical Centers’ computer system. Set appointments according to scheduling guidelines.

  • Perform other duties such as online scheduling, making reminder calls to patients, and retrieving voicemail messages, contacts patients by phone to schedule appointments requested by providers, etc.


Required qualifications for this position include:

  • H.S. Diploma or GED or equivalent educ/experience

  • One (1) year customer service experience

  • Fluency with written and spoken English

Preferred qualifications for this position include:

  • One (1) year working in a high-volume call center environment

  • Healthcare background

  • Bilingual

About Pacific Medical Center :

Pacific Medical Center is an expanding network of outpatient clinics providing primary and specialty care to the greater Seattle area and employing more than 150 providers representing most medical specialties. Pacific Medical Centers is affiliated with Providence Health & Services, which operates 28 exceptional not-for-profit hospitals and more than 350 clinics across the West. With hundreds of physician and advanced practice provider opportunities in virtually all specialties at any given time, Pacific Medical Centers and Providence offer diverse locations, lifestyles and practice models. Find what you are looking for in your next practice opportunity with Pacific Medical Centers! Learn more at

We offer comprehensive, best-in-class benefits to our caregivers. For more information, visit

Our Mission

Our mission is to provide respectful, high-quality, patient-focused healthcare to each person and to the communities we serve.

About Us

Quality and respect. These are the words Pacific Medical Centers (PacMed) employees live and work by. PacMed is a private, not-for-profit, primary and integrated multispecialty health care network with 10 outpatient clinics across the Puget Sound region and more than 175 primary and specialty care providers. Affiliated with the Providence Health & Services system, PacMed provides patient-focused health care — and even same-day appointments — to patients in King, Snohomish and Pierce counties. We provide immediate access to cutting-edge technology, first-class facilities and board-certified specialists, many of whom have been listed as among “Seattle’s Best Doctors.”

Pacific Medical Centers, PacMed, and their Affiliates' (collectively “PacMed”) comply with applicable Federal civil rights laws and do not discriminate on the basis of race, color, national origin, age, disability, or sex. PacMed does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.

Schedule: Full-time

Shift: Day

Job Category: Scheduling

Location: Washington-Seattle

Req ID: 319066