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Pacific Medical Centers Patient Access & Navigation Associate - Patient Access in Seattle, Washington


Find what you’re looking for in your career, at PacMed as a Patient Access & Navigation Associate in Seattle, WA.

Employees choose PacMed because it is a dynamic organization that offers opportunity for personal and professional growth within a culture of respect, teamwork and achievement.

This is a full time position and is eligible for full benefits!

We are seeking a Patient Access & Navigation Associate to facilitate incoming and outgoing communications both internal and external for Pacific Medical Centers. The Patient Access & Navigation Associate will provide efficient, accurate and effective customer-focused communication services.

In this position you will:

  • Perform full patient registration at the time of the call and schedule routine and complex primary care and specialty appointments.

  • Answer routine insurance questions.

  • Obtain and verifies insurance

  • Obtain current insurance information for all patients

  • Work collaboratively with the back office teams through the messaging system and via phone call to ensure patient needs are relayed in a timely manner

  • Ensure communication provides an exceptional patient experience


Required qualifications for this position include:

  • High school diploma or equivalent

  • Minimum of 1 years of customer service experience

  • Demonstrated strong customer service disposition

  • Proficiency in word processing with better than average accuracy.

  • Comfortable in the use of a PC and working in a windows environment.

  • Excellent telephone etiquette and interpersonal skills; team player.

  • Basic knowledge of medical terminology.

  • Ability to enter insurance and other information accurately into computer system.

  • Ability to perform other jobs in addition to answering high volume calls

Preferred qualifications for this position include:

  • Minimum of one year of experience working in a high-volume call center environment.

  • Healthcare background.

  • Bilingual candidate preferred

Pacific Medical Center :

Pacific Medical Center is an expanding network of outpatient clinics providing primary and specialty care to the greater Seattle area and employing more than 150 providers representing most medical specialties . Pacific Medical Centers is affiliated with Providence Health & Services, which operates 28 exceptional not-for-profit hospitals and more than 350 clinics across the West. With hundreds of physician and advanced practice provider opportunities in virtually all specialties at any given time, Pacific Medical Centers and Providence offer diverse locations, lifestyles and practice models. Find what you are looking for in your next practice opportunity with Pacific Medical Centers! Learn more at .

We offer a full comprehensive range of benefits — see our website for details —

Our Mission

Our mission is to provide respectful, high-quality, patient-focused healthcare to each person and to the communities we serve.

About Us

Quality and respect. These are the words Pacific Medical Centers (PacMed) employees live and work by. PacMed is a private, not-for-profit, primary and integrated multispecialty health care network with 10 outpatient clinics across the Puget Sound region and more than 175 primary and specialty care providers. Affiliated with the Providence Health & Services system, PacMed provides patient-focused health care — and even same-day appointments — to patients in King, Snohomish and Pierce counties. We provide immediate access to cutting-edge technology, first-class facilities and board-certified specialists, many of whom have been listed as among “Seattle’s Best Doctors.”

Pacific Medical Centers, PacMed, and their Affiliates' (collectively “PacMed”) comply with applicable Federal civil rights laws and do not discriminate on the basis of race, color, national origin, age, disability, or sex. PacMed does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.

Schedule: Full-time

Shift: Day

Job Category: Patient Services

Location: Washington-Seattle

Req ID: 220067