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Pacific Medical Centers Patient Access & Navigation Associate in Seattle, Washington


Find what you’re looking for in your career, at PacMed as a Patient Access & Navigation Associate (1.0 FTE, Days) to work in Patient Access at Pacific Medical Centers in Seattle, WA.

We are seeking a Patient Access & Navigation Associate to facilitate incoming and outgoing communications for Pacific Medical Centers and clients of the Pacific Medical Centers; providing efficient, accurate and effective customer-focused communication services. The Patient Access & Navigation Associate will perform full patient registration at the time of the call and schedule routine and complex primary care and specialty appointments.

In this position you will:

  • Operates communications and call center equipment.

  • Receives, responds to and correctly processes medically oriented calls according to practice and departmental guidelines, using judgment, discretion and tact.

  • Receives and routes other calls according to practice and departmental guidelines, using judgment, discretion and tact, including determining the appropriate call recipient using guidelines and/or performing research as need.

  • Facilitates connection for non-English speaking callers with Interpretive Services.

  • Responsible for accurate and timely message documentation and delivery, which may require complex problem resolution. Also gives feedback to the patient about approximately when to expect a return call, and who to call if they do not receive it.


Required qualifications for this position include:

  • High School Diploma or equivalent.

  • One (1) year of customer service experience.

  • Demonstrated strong customer service disposition.

  • Basic knowledge of medical terminology.

Preferred qualifications for this position include:

  • One (1) year of work experience in a high-volume call center environment

  • Healthcare background

  • Bilingual

Pacific Medical Center Beacon Hill Clinic:

The patient population we care for is culturally and clinically diverse, creating a stimulating and rewarding workplace. Our strong team environment and mission allow us to provide friendly services that focus on the highest quality patient care. PacMed’s compensation and competitive benefits package will support and enhance a lifelong career.

The Beacon Hill clinic is conveniently located near the intersection of I-5 and I-90 in central Seattle. Beacon Hill offers both primary care—including Family Medicine, Internal Medicine, Obstetrics and Geriatrics—and more than a dozen different areas of specialty care. Home to The Diagnostic and Wellness Center for Women, Beacon Hill offers digital mammography, breast ultrasound, MRI and biopsy as well as therapeutic massage. Other services offered at Beacon Hill include an anticoagulation clinic, infusion therapy, x-ray, onsite laboratory and pharmacy. Interpreter services are also available for our patients.

Seattle is the Pacific Northwest’s largest urban center (metro population 3.25 million), with world-class arts and entertainment, a robust economy and an outstanding school system. The city hugs magnificent Puget Sound and offers magnificent mountain views to the north, east and south. Seattleites are famously fond of the outdoors, fresh seafood and good coffee.

The Beacon Hill clinic is part of Pacific Medical Centers’ expanding network of outpatient clinics providing primary and specialty care to the greater Seattle area and employing more than 150 providers representing most medical specialties. Pacific Medical Centers is affiliated with Providence Health & Services, which operates 28 exceptional not-for-profit hospitals and more than 350 clinics across the West. With hundreds of physician and advanced practice provider opportunities in virtually all specialties at any given time, Pacific Medical Centers and Providence offer diverse locations, lifestyles and practice models. Find what you are looking for in your next practice opportunity with Pacific Medical Centers! Learn more at .

We offer a full comprehensive range of benefits — see our website for details —

Our Mission

Our mission is to provide respectful, high-quality, patient-focused healthcare to each person and to the communities we serve.

About Us

Quality and respect. These are the words Pacific Medical Centers (PacMed) employees live and work by. PacMed is a private, not-for-profit, primary and integrated multispecialty health care network with 10 outpatient clinics across the Puget Sound region and more than 175 primary and specialty care providers. Affiliated with the Providence Health & Services system, PacMed provides patient-focused health care — and even same-day appointments — to patients in King, Snohomish and Pierce counties. We provide immediate access to cutting-edge technology, first-class facilities and board-certified specialists, many of whom have been listed as among “Seattle’s Best Doctors.”

Pacific Medical Centers, PacMed, and their Affiliates' (collectively “PacMed”) comply with applicable Federal civil rights laws and do not discriminate on the basis of race, color, national origin, age, disability, or sex. PacMed does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.

Schedule: Full-time

Shift: Day

Job Category: Patient Services

Location: Washington-Seattle

Req ID: 288958