Pacific Medical Centers Patient Access & Navigation Associate in Seattle, Washington
Find what you’re looking for in your career, at PacMed as a Patient Access & Navigation Associate in Seattle, WA.
The Patient Access & Navigation Associate facilitates incoming and outgoing communications for Pacific Medical Centers and clients of the Pacific Medical Centers; provides efficient, accurate and effective customer-focused communication services.
In this position you will:
Operates communications and call center equipment.
Receives, responds to and correctly processes medically oriented calls according to practice and departmental guidelines, using judgment, discretion and tact.
Receives and routes other calls according to practice and departmental guidelines, using judgment, discretion and tact, including determining the appropriate call recipient using guidelines and/or performing research as need.
Facilitates connection for non-English speaking callers with Interpretive Services.
Responsible for accurate and timely message documentation and delivery, which may require complex problem resolution. Also gives feedback to the patient about approximately when to expect a return call, and who to call if they do not receive it.
Provides accurate just-in-time communication to all departmental staff as clinic and client service requirements indicate.
Performs registration on new patients. Guides patients on providing insurance information via telephone and enters insurance and other information accurately into Pacific Medical Centers’ computer system. Sets appointments according to scheduling guidelines.
Performs other duties such as online scheduling, making reminder calls to patients, and retrieving voicemail messages, contacts patients by phone to schedule appointments requested by providers, etc.
Performs other duties as assigned.
Required qualifications for this position include:
1 years of customer service experience.
Demonstrated strong customer service disposition.
High school diploma or equivalent.
Proficiency in word processing with better than average accuracy.
Comfortable in the use of a PC and working in a windows environment.
Excellent telephone etiquette and interpersonal skills; team player.
Basic knowledge of medical terminology.
Fluency with written and spoken English required.
Ability to remain calm under stress, exercising good judgment, performing appropriate triages in emergency situations and setting priorities independently.
Sound problem solving and customer service skills.
Understands the importance of maintaining patient confidentiality in a medical setting.
Able to work in a culturally diverse environment.
Ability to guide callers in where to look for insurance information on an insurance card over the telephone.
Ability to enter insurance and other information accurately into computer system.
Ability to perform other jobs in addition to answering high volume calls.
Preferred qualifications for this position include :
1 years of experience working in a high-volume call center environment.
PacificMedical Center :
Pacific Medical Center is an expanding network of outpatient
clinics providing primary and specialty care to the greater Seattle area and
employing more than 150 providers representing most medical specialties.
Pacific Medical Centers is affiliated with
Providence Health & Services, which operates 28 exceptional not-for-profit
hospitals and more than 350 clinics across the West. With hundreds of physician
and advanced practice provider opportunities in virtually all specialties at
any given time, Pacific Medical Centers and
Providence offer diverse locations, lifestyles and practice models. Find what you are looking for in your next practice
opportunity with Pacific Medical Centers! Learn more at www.pacmed.org/providerjobs .
We offer a full comprehensive range of benefits — see our website for details —
Our mission is to provide respectful, high-quality, patient-focused healthcare to each person and to the communities we serve.
Quality and respect. These are the words Pacific Medical Centers (PacMed) employees live and work by. PacMed is a private, not-for-profit, primary and integrated multispecialty health care network with 10 outpatient clinics across the Puget Sound region and more than 175 primary and specialty care providers. Affiliated with the Providence Health & Services system, PacMed provides patient-focused health care — and even same-day appointments — to patients in King, Snohomish and Pierce counties. We provide immediate access to cutting-edge technology, first-class facilities and board-certified specialists, many of whom have been listed as among “Seattle’s Best Doctors.”
Pacific Medical Centers, PacMed, and their Affiliates' (collectively “PacMed”) comply with applicable Federal civil rights laws and do not discriminate on the basis of race, color, national origin, age, disability, or sex. PacMed does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.
Job Category: Patient Services
Req ID: 239619