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Pacific Medical Centers Patient Access & Navigation Representative Lead - Patient Access in Seattle, Washington


Providence St. Joseph Health is calling a Patient Access & Navigation Representative Lead in Patient Access at Providence Pacific Medical Centers Beacon Hill in Seattle, WA.

The Patient Access & Navigation Representative Lead provides efficient, accurate, and effective customer focused communication services, pre-registration of new patients and verification of registration for established patients.

In this position you will:

  • Provides routine and complex financial counseling to patients for estimation of payments, payment arrangements, discount payment program, and financial policies and procedures

  • Advise patients on complex insurance verification issues

  • Advises staff and providers on routine and complex billing, insurance and registration issues.

  • Acts as liaison for clinic staff and providers with corporate Business Services.

  • Registers new patients into Pacific Medical Centers systems.

  • Verifies registration for established patients of Pacific Medical Centers.

  • Notifies appropriate departments or staff of any registration issues.

  • Contact patients for updated registration information, if needed.

  • Processes daily electronic insurance eligibility verification.

  • Reviews all insurance verification for eligibility/benefits and consults with the appropriate areas for clarification or assistance.

  • Updates patient insurance registration with appropriate information.

  • Ensures timely processing of insurance verification throughout all steps of process.

  • Utilizes expertise in various computer systems.

  • Assists with management of the verification processes by coordination with clinic and business office staff.

  • Communicates regularly with payers, managed care, and other health care entities.


Required qualifications for this position include:

  • H.S. Diploma or GED.

  • Three (3) years of health care business office or insurance experience required, with a minimum of 1-year ambulatory practice experience.

Preferred qualifications for this position include:

  • One (1) year of experience with coding: ICD-10, CPT, HCPCS.

PacificMedical Center Beacon Hill Clinic:

The patient population we care for is culturally and clinically

diverse, creating a stimulating and rewarding workplace. Our strong team

environment and mission allow us to provide friendly services that focus on the

highest quality patient care. PacMed’s compensation and competitive benefits

package will support and enhance a lifelong career.


Beacon Hill clinic is conveniently located near the intersection of I-5 and

I-90 in central Seattle. Beacon Hill offers both primary care—including Family

Medicine, Internal Medicine, Obstetrics and Geriatrics—and more than a dozen different

areas of specialty care. Home to The Diagnostic and Wellness Center for Women,

Beacon Hill offers digital mammography, breast ultrasound, MRI and biopsy as

well as therapeutic massage. Other services offered at Beacon Hill include an

anticoagulation clinic, infusion therapy, x-ray, onsite laboratory and

pharmacy. Interpreter services are also available for our patients.


is the Pacific Northwest’s largest urban center (metro population 3.25

million), with world-class arts and entertainment, a robust economy and an

outstanding school system. The city hugs magnificent Puget Sound and offers magnificent

mountain views to the north, east and south. Seattleites are famously fond of

the outdoors, fresh seafood and good coffee.


Beacon Hill clinic is part of Pacific Medical Centers’

expanding network of outpatient clinics

providing primary and specialty care to the greater Seattle area and employing

more than 150 providers representing most medical specialties. Pacific Medical Centers is affiliated with

Providence Health & Services, which operates 28 exceptional not-for-profit

hospitals and more than 350 clinics across the West. With hundreds of physician

and advanced practice provider opportunities in virtually all specialties at

any given time, Pacific Medical Centers and

Providence offer diverse locations, lifestyles and practice models. Find what you are looking for in your next practice

opportunity with Pacific Medical Centers! Learn more at .

We offer a full comprehensive range of benefits — see our website for details —

Our Mission

Our mission is to provide respectful, high-quality, patient-focused healthcare to each person and to the communities we serve.

About Us

Quality and respect. These are the words Pacific Medical Centers (PacMed) employees live and work by. PacMed is a private, not-for-profit, primary and integrated multispecialty health care network with 10 outpatient clinics across the Puget Sound region and more than 175 primary and specialty care providers. Affiliated with the Providence Health & Services system, PacMed provides patient-focused health care — and even same-day appointments — to patients in King, Snohomish and Pierce counties. We provide immediate access to cutting-edge technology, first-class facilities and board-certified specialists, many of whom have been listed as among “Seattle’s Best Doctors.”

Pacific Medical Centers, PacMed, and their Affiliates' (collectively “PacMed”) comply with applicable Federal civil rights laws and do not discriminate on the basis of race, color, national origin, age, disability, or sex. PacMed does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.

Schedule: Full-time

Shift: Day

Job Category: Patient Services

Location: Washington-Seattle

Req ID: 227397