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Pacific Medical Centers Patient Access & Navigation Representative - Patient Access in Seattle, Washington


Find what you’re looking for in your career, at PacMed as a Patient Access & Navigation Representative (1.0 FTE, Day shift) to work at the Patient Access in Seattle, WA.

We are seeking a Patient Access & Navigation Representative to facilitate incoming and outgoing communications for Pacific Medical Centers and clients of the Pacific Medical Centers; provides efficient, accurate and effective customer-focused communication services. Pre-registration of new patients and verification of registration for established patients. Schedules routine and complex primary care and specialty appointments. Obtains and verifies insurance eligibility with benefits and obtain referrals authorizations for routine orders. May work the cancel/reschedule appointment list. Works collaboratively with the back office teams through the messaging system and via phone call to ensure patient needs are relayed in a timely manner. Ensures phone communication provides an exceptional patient experience. May require travel to other Pacific Medical Center locations.

In this position you will:

  • Operates communications and Patient Access Center equipment.

  • Provides efficient, accurate and effective customer focused communication services. Receives, responds to and correctly navigates calls according to practice and departmental guidelines, using judgment, discretion and tact.

  • Insurance verification and routine referral coordination. Processes daily electronic insurance eligibility verification. Contact patients for updated registration information as needed.

  • Facilitates connection for non-English speaking callers with Interpretive Services. Daily reviewing of PMC interpreter schedule, verification of VRI scheduling and live interpreters.

  • Responsible for accurate and timely encounter documentation and delivery, which may require complex problem resolution. Patient complaint resolution.

  • Acts as a liaison for clinic staff and providers. Advises patients on insurance verification and referral issues.

  • Performs full registration on new patients and verification of registration for established patients. Guides patients on providing insurance information via telephone and enters insurance and other information accurately into the Epic system. Verifies insurance eligibility and benefits for all appointments. Sets appointments according to scheduling guidelines.

  • Performs other duties such as online and Mychart scheduling, retrieving voicemail messages, KCPA coordination and contacts patients by phone to schedule appointments requested by providers, etc.

  • Performs other duties as assigned.


Required qualifications for this position include:

  • 2 years customer service experience

  • 1 year healthcare or insurance experience, with ambulatory practice experience

  • 1 year patient third party eligibility experience

  • Fluency with written and spoken English

Preferred qualifications for this position include:

  • 2 years working in a high-volume call center environment

  • Prior experience in liaison role for providers and staff

  • 1 year with coding: ICD-10, CPT, HCPCS

Pacific Medical Center:

Pacific Medical Center is an expanding network of outpatient clinics providing primary and specialty care to the greater Seattle area and employing more than 150 providers representing most medical specialties. Pacific Medical Centers is affiliated with Providence Health & Services, which operates 28 exceptional not-for-profit hospitals and more than 350 clinics across the West. With hundreds of physician and advanced practice provider opportunities in virtually all specialties at any given time, Pacific Medical Centers and Providence offer diverse locations, lifestyles and practice models. Find what you are looking for in your next practice opportunity with Pacific Medical Centers! Learn more at

We offer comprehensive, best-in-class benefits to our caregivers. For more information, visit

Our Mission

Our mission is to provide respectful, high-quality, patient-focused healthcare to each person and to the communities we serve.

About Us

Quality and respect. These are the words Pacific Medical Centers (PacMed) employees live and work by. PacMed is a private, not-for-profit, primary and integrated multispecialty health care network with 10 outpatient clinics across the Puget Sound region and more than 175 primary and specialty care providers. Affiliated with the Providence Health & Services system, PacMed provides patient-focused health care — and even same-day appointments — to patients in King, Snohomish and Pierce counties. We provide immediate access to cutting-edge technology, first-class facilities and board-certified specialists, many of whom have been listed as among “Seattle’s Best Doctors.”

Pacific Medical Centers, PacMed, and their Affiliates' (collectively “PacMed”) comply with applicable Federal civil rights laws and do not discriminate on the basis of race, color, national origin, age, disability, or sex. PacMed does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.

Schedule: Full-time

Shift: Day

Job Category: Patient Services

Location: Washington-Seattle

Req ID: 314626