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Pacific Medical Centers Patient Access & Navigation Representative *Up to $1,500 Hiring Bonus* in Seattle, Washington


Find what you’re looking for in your career, at PacMed as a Patient Access & Navigation Representative (0.8 FTE, Day Shift) to the Patient Access in Seattle, WA.

Sign-On $1,500 Bonus (External Only)

The Patient Access & Navigation Representative will facilitate incoming and outgoing communications for Pacific Medical Centers and clients of the Pacific Medical Centers; provide efficient, accurate and effective customer-focused communication services. Pre-registration of new patients and verification of registration for established patients. Schedule routine and complex primary care and specialty appointments. Obtain and verify insurance eligibility with benefits and obtain referrals authorizations for routine orders. May work the cancel/reschedule appointment list. Work collaboratively with the back office teams through the messaging system and via phone call to ensure patient needs are relayed in a timely manner. Ensure phone communication provides an exceptional patient experience. May require travel to other Pacific Medical Center locations.

In this position you will:

  • Operate communications and Patient Access Center equipment.

  • Provide efficient, accurate and effective customer focused communication services. Receives, respond to and correctly navigate calls according to practice and departmental guidelines, using judgment, discretion and tact.

  • Insurance verification and routine referral coordination. Process daily electronic insurance eligibility verification. Contact patients for updated registration information as needed.

  • Facilitate connection for non-English speaking callers with Interpretive Services. Daily reviewing of PMC interpreter schedule, verification of VRI scheduling and live interpreters.

  • Be responsible for accurate and timely encounter documentation and delivery, which may require complex problem resolution. Patient complaint resolution.


Required qualifications for this position include:

  • Two (2) years customer service experience

  • One (1) year healthcare or insurance experience, with ambulatory practice experience

  • One (1) year patient third party eligibility experience

  • Fluency in written and spoken English

Preferred qualifications for this position include:

  • Two (2) years experience working in a high-volume call center environment

  • Prior experience in liaison role for providers and staff

  • One (1) year experience with coding: ICD-10, CPT, HCPCS

  • Bilingual

Pacific Medical Center:

Pacific Medical Center is an expanding network of outpatient clinics providing primary and specialty care to the greater Seattle area and employing more than 150 providers representing most medical specialties. Pacific Medical Centers is affiliated with Providence Health & Services, which operates 28 exceptional not-for-profit hospitals and more than 350 clinics across the West. With hundreds of physician and advanced practice provider opportunities in virtually all specialties at any given time, Pacific Medical Centers and Providence offer diverse locations, lifestyles and practice models. Find what you are looking for in your next practice opportunity with Pacific Medical Centers! Learn more at

We offer a full comprehensive range of benefits — see our website for details —

We offer comprehensive, best-in-class benefits to our caregivers. For more information, visit

Our Mission

Our mission is to provide respectful, high-quality, patient-focused healthcare to each person and to the communities we serve.

About Us

Quality and respect. These are the words Pacific Medical Centers (PacMed) employees live and work by. PacMed is a private, not-for-profit, primary and integrated multispecialty health care network with 10 outpatient clinics across the Puget Sound region and more than 175 primary and specialty care providers. Affiliated with the Providence Health & Services system, PacMed provides patient-focused health care — and even same-day appointments — to patients in King, Snohomish and Pierce counties. We provide immediate access to cutting-edge technology, first-class facilities and board-certified specialists, many of whom have been listed as among “Seattle’s Best Doctors.”

Pacific Medical Centers, PacMed, and their Affiliates' (collectively “PacMed”) comply with applicable Federal civil rights laws and do not discriminate on the basis of race, color, national origin, age, disability, or sex. PacMed does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.

Schedule: Part-time

Shift: Day

Job Category: Patient Services

Location: Washington-Seattle

Req ID: 330686