Pacific Medical Centers Patient Access & Navigation Representative *Up to $3,000 Hiring Bonus* in Seattle, Washington
Patient Access & Navigation Representative
Facilitates incoming and outgoing communications for Pacific Medical Centers and clients of the Pacific Medical Centers; provides efficient, accurate and effective customer-focused communication services. Pre-registration of new patients and verification of registration for established patients. Schedules routine and complex primary care and specialty appointments. Obtains and verifies insurance eligibility with benefits and obtain referrals authorizations for routine orders. May work the cancel/reschedule appointment list. Works collaboratively with the back office teams through the messaging system and via phone call to ensure patient needs are relayed in a timely manner. Ensures phone communication provides an exceptional patient experience. May require travel to other Pacific Medical Center locations.
$3,000 Hiring Bonus for eligible external candidates who meet all conditions for payment - this is in addition to the fantastic benefits and compensation package offered by Providence that begin on your first day of employment.
Applicants that meet qualifications will receive a text with some additional questions from our Modern Hire system.
Required qualifications for this position include:
Two (2) years customer service experience
One (1) year healthcare or insurance experience, with ambulatory practice experience
One (1) year patient third party eligibility experience
Fluency in written and spoken English
Preferred qualifications for this position include:
Two (2) years experience working in a high-volume call center environment
Prior experience in liaison role for providers and staff
One (1) year experience with coding: ICD-10, CPT, HCPCS
Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.
Pacific Medical Center:
Pacific Medical Center is an expanding network of outpatient clinics providing primary and specialty care to the greater Seattle area and employing more than 150 providers representing most medical specialties. Pacific Medical Centers is affiliated with Providence Health & Services, which operates 28 exceptional not-for-profit hospitals and more than 350 clinics across the West. With hundreds of physician and advanced practice provider opportunities in virtually all specialties at any given time, Pacific Medical Centers and Providence offer diverse locations, lifestyles and practice models. Find what you are looking for in your next practice opportunity with Pacific Medical Centers! Learn more at www.pacmed.org/providerjobs.
We offer a full comprehensive range of benefits — see our website for details — http://pacmed.jobs/benefits/
We offer comprehensive, best-in-class benefits to our caregivers. For more information, visit https://pacmed.jobs/benefits/
Our mission is to provide respectful, high-quality, patient-focused healthcare to each person and to the communities we serve.
Quality and respect. These are the words Pacific Medical Centers (PacMed) employees live and work by. PacMed is a private, not-for-profit, primary and integrated multispecialty health care network with 10 outpatient clinics across the Puget Sound region and more than 175 primary and specialty care providers. Affiliated with the Providence Health & Services system, PacMed provides patient-focused health care — and even same-day appointments — to patients in King, Snohomish and Pierce counties. We provide immediate access to cutting-edge technology, first-class facilities and board-certified specialists, many of whom have been listed as among “Seattle’s Best Doctors.”
Pacific Medical Centers, PacMed, and their Affiliates' (collectively “PacMed”) comply with applicable Federal civil rights laws and do not discriminate on the basis of race, color, national origin, age, disability, or sex. PacMed does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.
Job Category: Patient Services
Req ID: 352836