Pacific Medical Centers Patient Care Coordinator- Part Time - 24 Total Hours Per Week in Seattle, Washington
Find what you’re looking for in your career at PacMed as a Patient Care Coordinator (0.6 FTE, Days) to work in Beacon Hill Neuro Psychology in Seattle, WA.
This position performs a variety of front office clerical and support tasks within the primary care and specialty departments. Primary responsibilities include management of patient referrals, patient registration (where applicable), patient scheduling, scanning, and customer service (See primary responsibilities/competencies section). Answers the phone, greet visitors, and a variety of clerical services (See primary responsibilities/competencies section). Orders/maintains office supplies, back-up support services, and collect co-payments. Schedules appointments including the coordination of multiple same-day patient appointments with different disciplines. Arranges for interpreter services, when needed. Other clinic-related duties as assigned.
In this position you will:
Answers telephone including All Call Distribution (ACD) Departmental lines and screen calls by inquiring about caller needs. Answers routine questions, confirm appointments, forward calls to appropriate parties, refer caller to other sections of the organization and take messages as required. Soft transfers calls to other departments and schedules patients for upcoming appointments.
Greets visitors, confirm appointments and announce to appropriate party. Screen drop-in visitors by determining purpose of visit. Confer with staff to determine appropriate handling. Use tact and diplomacy to obtain and relay information to visitors.
Provides exceptional customer service and demonstrates caring behavior. Works closely with patients, families, visitors, physicians and staff to identify needs, answer questions, resolve problems or provide other information.
Provides a variety of clerical services including, but not limited to, typing correspondence or reports, operating copy machine, opening, sorting and distributing Interoffice and US Mail, sending or receiving faxes, maintaining files and record storage, and scanning of documents into the electronic medical record.
Orders and maintain appropriate levels of office supplies.
Required qualifications for this position include:
H.S. Diploma or GED
One (1) year medical/healthcare setting; or
Two (2) years customer service role
Six (6) months recent receptionist or front desk experience.
Preferred qualifications for this position include:
Three (3) months related experience (recurring appointments).
Experience with medical terminology and basic medical record processes.
Pacific Medical Center :
Pacific Medical Center is an expanding network of outpatient clinics providing primary and specialty care to the greater Seattle area and employing more than 150 providers representing most medical specialties. Pacific Medical Centers is affiliated with Providence Health & Services, which operates 28 exceptional not-for-profit hospitals and more than 350 clinics across the West. With hundreds of physician and advanced practice provider opportunities in virtually all specialties at any given time, Pacific Medical Centers and Providence offer diverse locations, lifestyles and practice models. Find what you are looking for in your next practice opportunity with Pacific Medical Centers! Learn more at www.pacmed.org/providerjobs .
We offer comprehensive, best-in-class benefits to our caregivers. For more information, visit https://pacmed.jobs/benefits/
Our mission is to provide respectful, high-quality, patient-focused healthcare to each person and to the communities we serve.
Quality and respect. These are the words Pacific Medical Centers (PacMed) employees live and work by. PacMed is a private, not-for-profit, primary and integrated multispecialty health care network with 10 outpatient clinics across the Puget Sound region and more than 175 primary and specialty care providers. Affiliated with the Providence Health & Services system, PacMed provides patient-focused health care — and even same-day appointments — to patients in King, Snohomish and Pierce counties. We provide immediate access to cutting-edge technology, first-class facilities and board-certified specialists, many of whom have been listed as among “Seattle’s Best Doctors.”
Pacific Medical Centers, PacMed, and their Affiliates' (collectively “PacMed”) comply with applicable Federal civil rights laws and do not discriminate on the basis of race, color, national origin, age, disability, or sex. PacMed does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.
Job Category: Administrative (Clinical)
Req ID: 297203